Refund policy

Fern & Found – Returns & Refund Policy At Fern & Found, we want you to be happy with your purchase. If something isn't quite right, we're here to help. Returns and cancellations For most items purchased online, you have 14 days from receiving your order to tell us you wish to cancel. You then have a further 14 days to return the item. Please contact us at liannejamie2014@gmail.com to arrange a return. Items should be returned with reasonable care and, where possible, in their original packaging. You may inspect items as you would in a shop, but refunds may be reduced if items have been handled beyond what is necessary to establish their nature, characteristics and functioning. Return postage Customers are responsible for return postage when returning an item because they have changed their mind. If an item is faulty, damaged or incorrectly described, please contact us. We will resolve the issue in accordance with your statutory consumer rights, including covering reasonable return costs where required. Personalised and handmade items Products made to your individual specifications or clearly personalised, such as cards printed with a requested name or custom message, are generally exempt from change-of-mind cancellation rights. Standard handmade cards, gifts and other non-personalised products are covered by normal cancellation rights. Your statutory rights for faulty or misdescribed goods are never affected. Refunds For eligible cancellations, we will refund the item price and standard outbound delivery charge where applicable. Additional charges for premium delivery options are not refundable. Refunds will be made to your original payment method within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier. Damaged or incorrect orders Please contact us as soon as possible if your order arrives damaged, defective or incorrect so we can help resolve the problem. Return address Please contact us before returning your order so we can provide the correct return instructions and address. Contact us Fern & Found Email: liannejamie2014@gmail.com We aim to respond to enquiries as quickly as possible. This policy does not affect your statutory rights under UK consumer law.